Question 1

What does Synapse Valuetech actually do?

Accepted Answer

We build, integrate and run software for brands, MSMEs and startups — ERP implementation (Odoo, SAP Business One), custom product development, process automation, cloud infrastructure, analytics and cybersecurity, plus the consulting, staffing and support services around all of that.

Question 2

Do you work with companies outside India?

Accepted Answer

Yes. We serve clients across India, the US, UK and Australia, and can staff engagements across time zones.

Question 3

How does a typical engagement start?

Accepted Answer

Reach out through the Contact page or a consultation call. We scope the requirement, share a proposal or statement of work with timelines and commercials, and only start delivery once that’s signed off.

Question 4

Can you take on a fixed-scope project as well as ongoing support?

Accepted Answer

Both. Implementation projects are typically fixed-scope/fixed-timeline; once live, we offer annual support and maintenance plans, or staff augmentation if you’d rather have our engineers embedded in your team.

Question 5

Which ERP platforms do you implement?

Accepted Answer

Primarily Odoo and SAP Business One, tailored to the industry — manufacturing, distribution, retail, services and more.

Question 6

What is Viziblex?

Accepted Answer

Viziblex is our own SaaS suite: Apollo (business operations/CRM) and Atlas (brand development, engagement, loyalty and protection tooling), built and maintained by our product team.

Question 7

Do you offer cybersecurity solutions?

Accepted Answer

Yes, including Kaspersky-based endpoint and data-protection deployments alongside our own security consulting.

Question 8

How do I raise a support request?

Accepted Answer

Use the "Raise a Ticket" option on the Contact page, or email your account contact directly. Every request is logged and tracked to resolution — you’ll get a ticket number to follow up against.

Question 9

What are your standard payment terms?

Accepted Answer

Unless a Statement of Work says otherwise, invoices are payable within 30 days, in Indian Rupees for domestic engagements. GST applies in addition to quoted fees.

Question 10

Can I get a GST invoice for services billed?

Accepted Answer

Yes — every invoice we issue is a compliant GST tax invoice with the correct CGST/SGST or IGST split based on place of supply.

Questions, answered clearly

Working with Synapse Valuetech

Products & Solutions

Support & Billing

We do Design, Code & Marketing.

Get a free quote now