Privacy Policy

Synapse Valuetech Pvt. Ltd. ("Synapse Valuetech", "we", "us" or "our") respects your privacy. This policy explains what personal information we collect through synapsevaluetech.com and in the course of providing our services, why we collect it, how we use and protect it, and the rights available to you.

This policy is issued in accordance with applicable Indian law, including the Information Technology Act, 2000 and rules made under it, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

Information you give us. When you complete a contact, consultation, quote or newsletter form, we collect the details you provide — typically your name, email address, phone number, company name, and the content of your enquiry.

Information collected automatically. When you visit the website, our hosting infrastructure may record technical data such as your IP address, browser type and version, device type, referring page, pages viewed and the date and time of your visit. This is used for security, diagnostics and understanding aggregate usage.

Information from an engagement. Where you are a client, we may process business contact details of your personnel, and — where an engagement requires it — data held in the systems we implement or support. Such data is processed on your instructions and under the applicable engagement agreement.

We do not knowingly collect sensitive personal data such as financial account credentials, health information or biometric data through this website.

2. How We Use Your Information

We use personal information to:

1. respond to your enquiry and provide the information, proposal or consultation you requested;
2. deliver, support and improve the services agreed with you;
3. send service communications such as project updates, invoices and support notices;
4. send newsletters or marketing material where you have subscribed or otherwise consented;
5. maintain the security, availability and integrity of our website and systems;
6. comply with legal, tax, audit and regulatory obligations.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal effects.

3. Cookies and Similar Technologies

Our website uses only the cookies and local storage necessary for the site to function correctly and securely. Where analytics or embedded third-party content is used, those providers may set their own cookies, governed by their respective privacy policies. Most browsers let you refuse or delete cookies through their settings; blocking essential cookies may affect how parts of the site work.

4. Sharing and Disclosure

We share personal information only where necessary, and with appropriate safeguards, with:

1. service providers who support our operations — such as hosting, email delivery, communication and analytics providers — acting on our instructions;
2. professional advisers such as auditors and legal counsel, bound by confidentiality;
3. government, regulatory or law-enforcement authorities where disclosure is required by law or to establish, exercise or defend legal claims;
4. a successor entity in the event of a merger, acquisition or restructuring, subject to this policy continuing to apply.

5. International Transfers

We serve clients in India, the United States, the United Kingdom, Australia and the Middle East, and some of our service providers operate outside India. Where personal information is transferred across borders, we take reasonable steps to ensure it remains protected to a standard consistent with this policy and applicable law.

6. Data Retention

We retain personal information only for as long as needed for the purpose it was collected, including to satisfy legal, accounting, contractual or reporting requirements. Enquiry records are generally retained for up to three years from last contact unless a longer period is required. Client engagement records are retained in line with the applicable contract and statutory obligations. When no longer required, information is securely deleted or anonymised.

7. How We Protect Your Information

We apply reasonable technical and organisational measures appropriate to the risk, including encryption of data in transit (HTTPS), access controls on a need-to-know basis, hardened hosting environments, logging, and confidentiality obligations for personnel and contractors. No method of transmission or storage is completely secure, so we cannot guarantee absolute security; we do commit to handling any incident affecting your data promptly and in accordance with applicable law.

8. Your Rights and Choices

Subject to applicable law, you may:

1. request access to the personal information we hold about you;
2. request correction of inaccurate or incomplete information;
3. request erasure of information we no longer have a lawful basis to retain;
4. withdraw consent for marketing communications at any time, including by using the unsubscribe link in our emails;
5. raise a grievance about how your information has been handled.

To exercise any of these, write to mail@synapsevaluetech.com. We may need to verify your identity before acting, and we will respond within the timeframes required by applicable law.

9. Children's Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

10. Third-Party Websites

Our website may link to third-party sites, including social media platforms and vendor pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

11. Changes to this Policy

We may update this policy to reflect changes in our practices, technology or legal obligations. The revised version takes effect when published on this page, and the "last updated" date above will change accordingly. Where changes are significant, we will take reasonable steps to notify you.

12. Contact and Grievance Redressal

For questions about this policy, or to raise a grievance regarding the processing of your personal data, contact:

Synapse Valuetech Pvt. Ltd.
0807, 8th Floor, Tower 4, DLF Corporate Greens
Southern Periphery Road, Sector 74A
Gurugram, Haryana 122004, India
Email: mail@synapsevaluetech.com
Phone: +91 98710 30690

See also our Terms & Conditions, which govern the use of this website and our services.